Refund Policy
RETURN POLICY
We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If for you are not completely satisfied with your purchase, you must contact our customer support within 7 days of receiving the product.
We offer refunds/exchanges for our customers, subject to the following scenarios:
- Received defective product
- Product got damaged during shipping
- Received wrong product
- Product is not as shown on the website or does not fit
After approving your return request we will gladly offer you an exchange or refund.
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shoistore@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoistore@gmail.com and send your item to: Shoi, Shop#1, 27/131, Under Federal Bank, Johnstone Shops, Johnstone Square, Kotagiri, The Nilgiris - 643217
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Shoi, Shop#1, 27/131, Under Federal Bank, Johnstone Shops, Johnstone Square, Kotagiri, The Nilgiris - 643217
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 5000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.